When you open your long-awaited product full of longing, you find that the product has quality problems. When a product you trust has been used for a period of time, it no longer works properly. How do you feel? Disappointed, angry and no longer trusting your supplier?
Yes, this feeling is normal. As Icoheat, which also purchases a lot of raw materials, we can relate to this feeling. It is based on this. Icoheat have done a lot of work to ensure the quality of the products we produce. Icoheat regards quality as the foundation of its existence.
1.Using high-quality raw materials
Good raw material is the guarantee of producing high-quality products, for which we have established good relationships with many excellent suppliers. At Icoheat, the key materials we use for our products are from world-renowned companies.
For example, the fluoroplastic insulation we use to produce electric tile heating cable is fluoroplastics from Japanese companies. The terminals and heat-shrinkable tubes used in the production of underfloor heating mat connectors are produced by German and Japanese factories in China. Although the raw materials used are a little expensive, they guarantee the high quality and stability of our products to a large extent.
2.Strict quality control system
On the basis of using high-quality raw materials, we have established a complete quality control system to check every link in production, including raw materials, production line testing, and delivery testing, to ensure that we can eliminate unqualified products during the production process. To a certain extent, quality of the product is guaranteed.
Thanks to this, our products have successfully obtained Canadian CSA certification, European TUV certification, CE certification, and UK UKCA certification.
3.100% test before delivery
Delivery test is the last inspection process before the product leaves the factory. It also determines the quality level of the product received by the customer. In the Icoheat, every product sent out will be inspected, No one will be absent. It is to guarantee the quality of the outgoing products to the greatest extent.
Not only each product is tested, but each product is also tested multiple times. For example, the electric heating mats we produce for floor heating are tested by resistance, insulation resistance and high voltage before leaving the factory. We use 2500V voltage for high voltage test. Yes, we use 2500V voltage to test a product which normal working voltage is only 230V.
Striving to deliver the highest level of quality is at the heart of everything we do at Icoheat. It’s more than just a priority for us — it’s a core part of the purpose that drives us.
How Icoheat do if products fail?
In the factory, we do our best to ensure the production quality of the products, to ensure that all products received by the user are excellent.
According to our customers’ feedback and our statistics over the years, we have never had serious quality problems. There will be some customers’ feedback that the packaging box of the received goods is deformed, and the color of individual products is somewhat deviated. But after our improvement, it has almost disappeared.
Taking this opportunity, Icoheat explains how to deal with failed products.
1.Do not be annoyed
If the products you bought from Icoheat have quality problems, please don’t be annoyed, please believe that this is an individual situation, and please believe that Icoheat will give you satisfactory results.
2. Icoheat will analyze possible reason on failed products.
In this process, we need your help, such as describing in detail the situation of products with quality problems, it is best to provide us with some pictures and videos if you can. When necessary, failed products may need to send back to China for further analysis.
If the failure of the product is approved by the material or production technology of the product itself, then we will negotiate and deal with it.
3.Refund or exchange
If the result of our negotiation is a refund, Icoheat will send refunds to the card or account you point to within three weeks, we will also notify you about funds sent.
If the result of our negotiation is a replacement, under normal circumstances, the replacement will be sent to you together with your next order. If you need it urgently, we will also speed up the production. Icoheat encourages the client to use products exchange way.
Still have question on failed products, Feel free to contact us.