Cancellation
We accept order cancellation before the production begin. If the order is canceled, you will get a full refund(deduct bank transfer cost). We may not accept to cancel the order if the production has already begun. Because most of our order are customized order or with clients logo, It can not be used by other people.
Returns(If applicable)
We accept order returns if products sold have been approved to have obvious production quality problems resulting from defective craft or material or both, or can not use within 15 days after products arrival. Returns are also applicable if products fail to work within warranty time Icoheat declare. Several failed samples are necessary to send to Icoheat for the check. You will get refund or products exchange if Icoheat approves on returns. Icoheat may not accept returns if products have no obvious quality issue.
Refunds(if applicable)
Refunds will send to the card or account you point to within three weeks if Icoheat approves the product quality issue. We will also notify you about funds sent.
Exchange(If applicable)
Icoheat encourages the client to use products exchange way. Products exchange is preferred to be done when you release the following order. If it is urgent, Icoheat will make a quick production.
Still have question about policy, Feel free to contact us.